Privacy Policy
Lizard Moving Inc.
1001 8 St SE #213, Calgary, AB T2G 2M4, Canada
This Privacy Policy explains how Lizard Moving Inc. ("Lizard Moving", "we", "us") collects, uses and protects your personal information when you use our website lizardmoving.com, request a quote, or book a move with us. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
What information we collect
Information you give us directly:
- Contact details: your name, phone number and email address — when you fill in a quote or callback form, call us, or message us.
- Move details: pickup and delivery addresses, moving date, size of your home or office, and information about your belongings, including photos you send us so we can prepare an accurate quote.
- Business details (for commercial moves): company name, work email, and details about your premises.
- Anything else you choose to share with us in form notes, emails, text messages or phone calls.
Information collected automatically:
- Technical and usage data: IP address, device and browser type, pages visited, and how you interact with our website. We collect this through cookies and similar technologies.
- Call data: when you call the phone numbers shown on our website, we use call tracking technology to understand which advertising brought you to us. Calls may be recorded for quality and training purposes.
- Advertising data: if you arrive from an ad or submit a lead form on Facebook or Instagram, we receive the information you entered in that form and standard advertising identifiers.
How we use your information
We use your personal information to:
- prepare and send you a moving quote;
- schedule, perform and follow up on your move;
- respond to your questions and requests;
- send you service-related messages (for example, confirming your booking or arrival window);
- improve our website, services and customer experience;
- measure and improve our advertising, including showing you relevant ads (remarketing) on Google and Meta platforms;
- comply with legal obligations and protect our legal rights.
Cookies and third-party tools
Our website uses cookies and similar technologies from the following service providers:
These providers may process your data on their own servers, including outside Canada. For more information about how our service providers outside Canada handle personal information, contact our Privacy Officer using the details in the "Your rights" section below. You can manage or disable cookies in your browser settings, and opt out of personalized advertising through Google's Ads Settings (adssettings.google.com) and Meta's Ad Preferences (facebook.com/adpreferences).
Who we share information with
We share personal information only with:
- service providers who help us run our business (the analytics and advertising platforms listed above, phone and messaging providers, booking and office tools) — only to the extent needed to provide their service;
- professional advisers or authorities, where required by law.
Our crews receive only the information they need to perform your move: names, addresses, contact phone and move details.
How long we keep your information
We keep quote requests and customer records for as long as needed to provide our services and for reasonable business purposes afterwards (such as accounting, warranty on our work and legal requirements), after which they are deleted or anonymized.
Children
Our services and website are not directed at children, and we do not knowingly collect personal information from anyone under 18.
Your rights
You can at any time:
- ask what personal information we hold about you;
- ask us to correct or delete your information;
- withdraw your consent to marketing communications;
- ask questions or raise concerns about how we handle your data.
To do any of the above, contact our Privacy Officer at info@lizardmoving.com or call (825) 760-0220. Our Privacy Officer is responsible for how we handle personal information and for answering questions about this policy. We will respond within 30 days. If you are not satisfied with our response, you have the right to contact the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Changes to this policy
We may update this Privacy Policy from time to time. The current version is always available on this page, with the date of the last update below.
Last updated: October 13, 2026
